Overview

We want satisfied customers, not hostages. That’s why we make it easy for you to cancel your account directly in all of our apps — no phone calls required, no questions asked.

Account owners can follow these instructions to cancel in-app:

  • If you have an active subscription, you must first cancel the subscription before proceeding to cancel your account. To do so, navigate to "Subscription" from the Me menu (top-right corner of the app) and select "Cancel your subscription". You can continue using your account until your paid period expires and your account is automatically canceled, or you can close it earlier after your subscription is stopped, from the "Account Settings" section, selecting "Close your account now".
  • If you haven’t paid for flowkash or do not have an active subscription, you can directly close your account from the "Account Settings" section.

Our legal responsibility is to account owners, which means we cannot cancel an account at the request of anyone else. If for whatever reason you no longer know who the account owner is, contact us. We will gladly reach out to any current account owners at the email addresses we have on file.

What happens when you cancel an account?

You won’t be able to access your account once you cancel, so make sure you download everything you want to keep beforehand. If you have a paid Flowkash account, you can cancel your subscription and keep using your account until your paid period expires. Then the account will be automatically canceled and will become inaccesible. You can also choose to cancel your account earlier.

We’ll permanently delete the content in your account from our servers 60 days after cancellation. Retrieving content for a single account from a backup isn’t possible, so if you change your mind you’ll need to do it within the afore-mentioned period after cancellation. Content can’t be recovered once it has been permanently deleted.

We won’t bill you again once you cancel. We do not prorate any unused time you may have left.

Flowkash-initiated cancellations

We may cancel accounts if they have been inactive for an extended period:

  • For trial accounts:
    • 60 days after a trial has expired without being upgraded
  • For frozen accounts:
    • 180 days after being frozen due to billing failures
  • For free accounts:
    • after 365 days of inactivity

We also retain the right to suspend or terminate accounts for any reason at any time, as outlined in our Terms of Service. In practice, this generally means we will cancel your account without notice if we have evidence that you are using our products to engage in abusive behavior.

Adapted from the Basecamp open-source policies / CC BY 4.0